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Success Story


(Payment service provider for cashless payments at the point of sale)

„Falks ergebnisorientierter Ansatz und sein Fokus darauf, Fortschritte gegen festgelegte Meilensteine zu erzielen, haben nie dazu geführt, dass er die operativen oder taktischen Bedürfnisse aus den Augen verloren hat, die Dringlichkeit, Führung oder Managementaufsicht erforderten.“

Rene Kruse, SVP and Managing Director TSYS Int. Markets

Basic information

  • Processing of more than 1 billion transactions for around 255,000 customers
  • 2 central IT locations in Frankfurt a.M. and Hamburg with more than 120 employees. i.E. Software development, SAP application operation, IT Governance, IT-Security, Network Operation.
  • Operation of "critical infrastructure (KRITIS)" with high availability systems
  • Data center operation at the Frankfurt am Main and Düsseldorf
  • IT and project budget in the two-digit million euros each


  • Management and development of the entire IT & Organization Division
  • Ensuring maximum availability in all KRITIS-relevant environments
  • Management of various strategic company-relevant projects
  • Responsible for achieving customer and company-relevant certifications (e.g. PCI-DSS, ISO 27001, data protection, TISAX)
  • Head of the crisis team responsible for ensuring operations in emergency situations


IT strategy

Development and implementation of a new central IT strategy to make it more flexible and Reduction of dependencies and the utilization of all existing data streams.

Capacity management

Expansion of capacity management to optimize utilization and purchasing conditions (IT procurement).

Data management

Implementation of SAP BW / 4HANA to support the finance and sales department.

E payment services

Introduction of various payment systems and options, including BlueCode, electronic document archiving for customers, EP / 2 in Switzerland, contactless payment with the GiroCard.

Fraud risk management

Introduction of a central fraud risk management environment to enable reductions / early-detection of fraud cases.

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