Director Operations Germany
Leading provider of data centers in Europe
Key data
- Operation of 15 data centers, with more than 300MW of power.
- 2 operating locations in Frankfurt a.M. and Düsseldorf.
- Integrated into an international Matrix team.
- 50 external service providers in the area of security.
- All well-known cloud and hyperscale providers as customers.
Tasks
- Contact person for customer satisfaction and support with the division's own customer service team.
- Development of the entire operations team and all relevant processes.
- Close cooperation with HQ regarding the strategic direction of the company.
- Responsible for implementing and complying with a wide range of regulations and regulations for operating RITIS relevant environments.
Results
- Availability
Ensuring maximum availability and security over the entire period. - Customer satisfaction
Significant improvement in customer satisfaction, particularly among key account customers. - Customer service
Optimizing service implementation for customers. - Cost reduction
Cost reduction by changing the production chain.
“Falk is strategically thinking and tactically focused. He knows how to operate successfully in a fast-moving environment and adapt to long-term goals. It is open and accessible, which forms a solid basis for any working relationship. ”
Regional Data Center Cluster Operations Lead
Amazon Web Services
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