Head of IT & Organization
Payment service provider for cashless payments at the point of sale
Key data
- Handling more than 1 billion transactions for around 255,000 customers
- 2 central IT locations in Frankfurt a.M. and Hamburg with more than 120 employees, including for software development, SAP application operation, IT governance, IT security, network operation
- Operator of a “critical infrastructure (KRITIS)” with highly available systems
- Data center operation at the locations in Frankfurt a.M. and Düsseldorf
- IT and project budgets of €2 digit million each
Tasks
- Management and development of the entire IT & Organization division
- Ensuring maximum availability in all KRITIS relevant environments
- Management of various strategic business-relevant projects
- Responsible for achieving customer and company-relevant certifications
(e.g. PCI-DSS, ISO 27001, data protection, TISAX) - Head of the crisis management team responsible for ensuring operations in emergency situations
Results
- IT Strategy
Development and implementation of a new central IT strategy to make dependencies more flexible and reduce dependencies and make use of all existing data streams. - capacity management
Expansion of capacity management to optimize utilization and purchasing conditions (IT procurement). - data management
Introduction of SAP BW/4HANA to support finance and sales. - e-payment services
Introduction of various payment systems and options, including BlueCode, el. Document archiving for customers, EP/2 in Switzerland, contactless payment with GiroCard - Fraud risk management
Introduction of a central fraud risk management environment to reduce/early detection of fraud cases.
“Falk's results-oriented approach and focus on making progress against set milestones never meant he lost sight of operational or tactical needs that required urgency, leadership, or management oversight. ”
SVP and Managing Director
TSYS Int. Markets
See more achievements
Contact
Together we will find the right solution
Start your IT transformation today
Over 30 years of unique expertise
Individual, practical implementation