Head of IT & Organization
Payment service provider for cashless payments at the point of sale
Key data
- Handling more than 1 billion transactions for around 255,000 customers
- 2 central IT locations in Frankfurt a.M. and Hamburg with more than 120 employees, including for software development, SAP application operation, IT governance, IT security, network operation
- Operator of a “critical infrastructure (KRITIS)” with highly available systems
- Data center operation at the locations in Frankfurt a.M. and Düsseldorf
- IT and project budgets of €2 digit million each
Tasks
- Management and development of the entire IT & Organization division
- Ensuring maximum availability in all KRITIS relevant environments
- Management of various strategic business-relevant projects
- Responsible for achieving customer and company-relevant certifications
(e.g. PCI-DSS, ISO 27001, data protection, TISAX) - Head of the crisis management team responsible for ensuring operations in emergency situations
Results
- IT Strategy
Development and implementation of a new central IT strategy to make dependencies more flexible and reduce dependencies and make use of all existing data streams. - Capacity management
Expansion of capacity management to optimize utilization and purchasing conditions (IT procurement). - Data management
Introduction of SAP BW/4HANA to support finance and sales. - E-payment services
Introduction of various payment systems and options, including BlueCode, el. Document archiving for customers, EP/2 in Switzerland, contactless payment with GiroCard - Fraud risk management
Introduction of a central fraud risk management environment to reduce/early detection of fraud cases.
“Falk's results-oriented approach and focus on making progress against set milestones never meant he lost sight of operational or tactical needs that required urgency, leadership, or management oversight. ”
SVP and Managing Director
TSYS Int. Markets
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