Success Story
Interxion GmbH
(Leading provider of data centers in Europe)
„Falk ist strategisch denkend und taktisch fokussiert. Er versteht es, in einem schnelllebigen Umfeld erfolgreich zu agieren und sich an langfristige Ziele anzupassen. Er ist offen und zugänglich, was eine solide Grundlage für jede Arbeitsbeziehung bildet.“
Tom Gorman, Regional Data Center Cluster Operations Lead at AWS
Basic information
- Operation of 15 data centers, with more than 300MW of power.
- 2 operating locations in Frankfurt am Main and Düsseldorf.
- Integrated in an internationally positioned matrix team.
- 50 external service providers in the area of IT security.
- All well-known cloud and hyperscale providers as customers.
Tasks
- Point of contact for customer satisfaction and support with the division's own Customer Service Team.
- Further development of the entire Operations team and all relevant processes.
- Work in close collaboration with HQ regarding the strategic direction of the company.
- Responsible for implementing and complying with a wide variety of rules and regulations governing the operation of RITIS relevant environments.
Successes
IT security
Ensuring the highest level of availability and safety throughout the entire period.
Customer satisfaction
Significant improvement in customer satisfaction, especially for key account customers.
Customer service
Optimization of service implementation for customers.
Cost reduction
Cost reduction by changing the supply chain.